Support & Service
Fast response times, certified technicians, and a support model built around minimizing your downtime — not maximizing our billable hours.
How Can We Help?
Speak directly with a technician. No phone trees, no transfers — just answers.
(613) 555-1234Send us the details and we'll respond within 2 business hours with a plan of action.
support@abimaging.caSubmit a service ticket online and track your request from submission to resolution.
Submit RequestOur Commitment
Every minute of downtime costs your business. That's why our service model is designed for speed, transparency, and first-call resolution whenever possible.
Average on-site response
First-call resolution rate
Remote monitoring for managed clients
Service Plans
Pay as you go
All-inclusive monthly plan
Custom SLA for large fleets
FAQ
For managed service clients, our SLA guarantees a 4-hour response window during business hours. Most calls are resolved same-day. Emergency and after-hours service is available for enterprise clients.
Yes. If your device is from one of our partner manufacturers, we can service it regardless of where it was purchased. We'll assess the device and recommend the best service plan for your situation.
Our managed print agreements typically cover all service calls, parts, toner and supplies (except paper and staples), preventive maintenance, remote monitoring, and usage reporting — all for a single predictable monthly fee based on your volume.
Absolutely. Our technicians handle driver installation, network configuration, scan-to-email setup, cloud integration, and mobile printing configuration. If it connects to a printer, we can help.
For managed clients, our monitoring system tracks toner levels in real time. When a cartridge drops below a set threshold, we automatically ship a replacement — so you never run out and never have to reorder manually.
Need help now?
Whether it's a paper jam or a fleet-wide rollout, we've got you covered.